Privacy Policy

1. Introduction

Welcome to Pet Heaven App.

This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our app.

We are committed to ensuring the privacy and security of our users’ information.

2. How Pet Heaven App Uses Your Data

Pet Memorial App, a unique platform designed to provide pet owners with a digital and physical space to commemorate their beloved pets. The app will serve as an accessory to the pet urn, offering a "heavenly memorial space" where users can interact with a cloud garden, leave messages, recall memories, and purchase memorial products.

Target Audience: Pet owners seeking emotional support after losing a pet, and users who enjoy healing-style interactions with light social engagement.

This information is used solely to offer gentle guidance, mark your progress, and deliver meaningful daily support along the way.

3. Data Collection Methodology

• Personal Information: We may collect information you voluntarily provide, such as your pet imahe, your pet’s name, or the last date you spent together.
• Usage Data: We may collect anonymized data about how you use the app to improve performance and user experience.

4. Storage and Security of Data

• Storage Location: All user-generated data is stored locally on your device and, if enabled, synced to your personal iCloud account.
• Security Measures: We follow industry best practices. Your data is never sold, shared without consent, or used beyond its intended purpose.

5. Disclosure and Sharing of Data

Pet Heaven does not share, sell, or trade your data with third parties. Your data remains private and is managed solely via Apple’s infrastructure.

We may disclose limited data if legally required to do so, and only if compliant with applicable laws.

6. Retention of Data

Your content is stored on your device and optionally on iCloud. We do not access or store it on our servers. Deleting the app may remove data unless backed up to iCloud.

7. Use of Analytics Tools

We use privacy-focused analytics tools to improve the app. These tools collect anonymized and aggregated data and do not access your journal entries or PetTalk messages.

• Firebase – App performance and crashes

8. Your Rights and Choices

• Access and review your message wall and memorial hall
• Edit or delete data at any time from within the app
• Opt out of personalized prompts via settings
• Request removal by deleting the app or disabling iCloud for the app

9. Policy Updates

We may update this Privacy Policy as needed. Major changes will be notified within the app. Continued use after updates indicates acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy:

• Email: 2253742311@qq.com
• Address: 8 Daly St South Yarra VIC3141